SHIPPING

WHERE DOES MONARX SHIP FROM?

We ship out of the Hunting Beach, CA

WHEN WILL MY ORDER SHIP?

Most orders are shipped within 24-48 business working hours. Below are a list of holidays we will not be operating on:

Monarx cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, customs, etc.

DOMESTIC SHIPPING INFORMATION

We currently ship via USPS and UPS. Orders placed during regular business hours will be processed and shipped within 24-48 hours, orders may be delayed if your order requires extra verification.

INTERNATIONAL SHIPPING INFORMATION

 

We currently offer USPS as a method of shipment. Delivery times can very but are usually 7-15 business days but can be delayed in customs. Total shipping costs is calculated by the size and weight of your package. To ensure your package is delivered seamlessly, always add your phone number and email address upon placing your order. We or USPS may try to contact you in regards to your order/delivery. Duties/Taxes/Customs fees are NOT included in the shipping fees. Monarx is not responsible for any duty or custom fees which may incur. If you decide not to pay the fee, the package will be sent back to us and only the cost of the product will be refunded. Please note that your parcel can be delayed by customs. Customs and import fees must be paid by the recipient of the parcel. Please contact your local customs office for current charges because you order so you are not surprised when the package arrives

HOW CAN I TRACK MY ORDER?

Once your order ships, you can click the link found in your shipping confirmation email. Please allow up to 24 hours for tracking info to be updated.

RETURNS

RETURN POLICY?

We gladly accept all returns that are unworn and in their new original condition with all attached tags and packaging. Returns are accepted within 14 days of receipt.

Any sale or discounted items are final sale and not eligible for return.

PLEASE NOTE: PRODUCTS CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY. Unless otherwise specified, the refund amount includes only the cost of the product(s) and applicable taxes. Shipping charges are non-refundable, unless you received the wrong order or products were damaged in transit.

 

WHAT IS MONARX’S EXCHANGE POLICY?

Monarx offers free exchanges within 14 days of receipt. To issue an exchange, please email info@monarx.co

 

HOW DO I SUBMIT A RETURN?

1. Click the “View Order” button in your Order Confirmation email.
2. If prompted, log in to your customer account. If you don’t have an account, you can request a new order access link from the same page.
3. If your order contains multiple items, select the item(s) you wish to return.
4. Choose a return reason and add an optional note for the store.
5. Click “Request Return.”

Once your return request is approved, you will receive an email with return shipping instructions and a return label (if shipping is required). After we receive the returned item, your refund will be processed.

MY PRODUCT IS DEFECTED. WHAT CAN I DO?

 If you believe your item is defected, please contact customer service with photos and explaining the defect within 14 days. We will deem the product defect at our discretion. If the product has been misused or care instructions have not been followed then product will not be eligible to claim as defected.

WHEN CAN I EXPECT A REFUND?

We will process your return within 7-10 business days of receiving it. Credit will be applied to your original payment method. You will receive an email when we successfully issue you a refund. A credit will appear on your next statement, depending on your issuing bank and billing cycle. We do not refund shipping charges. During peak seasons, please allow up to 15 business days for your return to process.